- #HOW TO USE SELF SERVICE PASSWORD RESET OFFICE 365 HOW TO#
- #HOW TO USE SELF SERVICE PASSWORD RESET OFFICE 365 VERIFICATION#
We're sorry, but your IT staff has not set up your account for use with this service.
Your account is not enabled for password reset. To reset your password in this situation, you must contact your organization's help desk or your administrator for help. If you get this error message after typing your User ID, it means that your organization internally manages your password and doesn't want you to reset your password from the Can't access your account link. As a result, we are unable to automatically reset your password.Ĭontact your IT staff for any further assistance. We've detected that your user account password is not managed by Microsoft. Here are some common error cases and their solutions: Only you can see the answers to your security questions. The only people that can see this information are you and your administrator. Important: Information added for your phone number or email address is not shared with your organization's global directory.
#HOW TO USE SELF SERVICE PASSWORD RESET OFFICE 365 VERIFICATION#
For more information about security questions, see Set up security questions as your verification method.Īfter you select and set up your methods, choose Finish to complete the process. This only works for password reset, not as a security verification method. Security questions: Choose to set up and answer pre-defined security questions set up by your administrator. For more information about setting up an email address, see Set up an email address as your verification method.
For more information, see Set up a security key as your verification method.Įmail address: Choose to use an alternate email address that can be used without requiring your forgotten or missing password. Security key: Choose to use a Microsoft-compatible security key. For more information about setting up phone calls, see Set up a phone number as your verification method. Phone calls: Choose to get a phone call to your registered phone number.
For more information about setting up text messaging, see Set up text messaging as your verification method. Text messaging: Choose to send yourself text messages to your mobile device. For more information about setting up the app, see Set up an authenticator app as your verification method. If multiple options are available, we strongly recommend that you use more than one as your security verification method, in case one of your methods becomes unavailable.Īuthentication app: Choose to use the Microsoft Authenticator app or other authenticator app as your security verification method. Open the web browser on your device and go to the Security info page.ĭepending on how your administrator has set up your organization, one or more of the following options will be available for you to set up as your security verification method. Set up your password reset verification method
#HOW TO USE SELF SERVICE PASSWORD RESET OFFICE 365 HOW TO#
If you're an administrator looking for information about how to turn on self-service password reset for your employees or other users, see the Deploy Azure AD self-service password reset and other articles. This means that you’ll be able to reset your own work or school password (such as without requiring your administrator’s help. If you need further assistance, please contact the TSU IT Helpdesk 61.Important: This article is intended for users trying to use sign up for self-service password reset. Your password will be set for a maximum of 6 months. Your name, birthdate, common phrases, and common number combinations (e.g. Password requirements consist of:Ī minimum 8 characters that contain at least: Once completed, select I forgot my password and follow the instructions. )Įnter your TSU email address and the captcha code. and click on Reset Password near the bottom. To reset your password, just go to myTSU. If you are already registered for MFA, proceed to the instructions below. If you have not registered before, visit. ** IMPORTANT: In order to use the Password Reset tool, you must be registered for MFA. One exception: If you have MFA installed on your mobile device, even if your password has expired, you can STILL reset your password using the instructions below. Self-Service (instructions below) will not work if your password has expired. Please note that your TSU password expires every 180 days.
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